Have a question you want answered? Below is a list of commonly asked questions.
Preparing For Your Trip
Countries such as China, Vietnam and India require an entry visa. Please note, visas can take up to 6 weeks to obtain, so please leave enough time for this process.
The types of vaccinations required vary from one country to another and depends on your personal health circumstances. We recommend speaking to a medical professional to make sure you are up to date with your routine vaccines. For general advice, please visit Travel Doctor for further details regarding vaccinations and other travel health related topics.
Yes, we strongly recommend taking out travel insurance for your peace of mind – for example, change of travel plans or flight cancellations or delays.
Please check the Product Disclosure Statement (PDS) to determine whether your credit card insurance offers an appropriate cover for your needs. We strongly recommend purchasing a standalone policy for a more comprehensive cover.
Booking Your Trip
Booking with us is simple. Click Book Now and you will be taken to an online booking form to complete. Once you have submitted your form, we will process it and confirm your booking within 5 working days. If you prefer to chat to someone on our team, give us a call on 1800 816 828 and we can answer any inquiries you have.
Yes, you may book through your preferred travel agent and we will liaise with them to organise your booking.
Please view our Booking Conditions for our full cancellation policy.
Yes, that is possible. Please specify that at the time of booking and we will charge you a land only package price.
We will send you a booking confirmation and a preliminary invoice within 5 working days.
Please make sure you check your junk and spam mail folders as e-mails sometimes might be filtered there. If you still have not received any e-mails after some time, please contact us for further assistance.
Final payment is typically due 90 days or 120 days prior to departure depending on the tour package you have booked. Please check our booking conditions and your invoice for more information.
Travel documents are sent out on a group-by-group basis usually within 2 weeks prior to departure.
The tour coaches have limited capacity load due to safety issues. You can bring 1 piece of luggage and 1 piece of carry-on baggage on board the tour coaches. You will be required to lift and carry your own luggage on arrival and departure from hotels/coaches/airport.
We do not pair solo travellers, so you will need to pay an additional single supplement where you will receive your own room on the entire tour.
Yes, you can. We will do our best to forward your dietary requirements to our local operators and suppliers but cannot guarantee all requests will be met.
Tipping is an expected element across the travel industry and oftentimes, many travellers are unsure how much to tip. We make it easy for you by collecting the tips beforehand and then dispersing it to the tour guides and drivers.
Yes you can, but we do not recommend it as our tour guides have a duty of care to look after everyone in your group. If you wish to break away from the group, you will be required to pay a breakaway surcharge per day. All arrangements will be at your own expense and responsibility.